By placing an order with ‘Quills Wedding Stationery’, you are accepting the following Terms and Conditions. Our Privacy Policy is also available to view.

• Upon receipt of your order, a 50% non-refundable deposit will be required. This allows ‘Quills Wedding Stationery’ to begin creating your order.
• The deposit secures the price of items confirmed at the time of ordering.
• Our prices are subject to change without prior notice. Any price increase will not affect confirmed orders that have been secured with deposits.
• Goods will only be despatched when the final balance for the order has been received and cleared.
• Payment: We can receive payments by cheque, made payable to ‘Quills Wedding Stationery’.
• In the event of an order being cancelled, all work completed that exceeds the deposit must be paid for.
• Our cancellation policy is as follows:-
  Up to 6 months prior to delivery date - 50% deposit will be retained.
  3 months prior to delivery date - 75% of total balance.
  30 days or less – Full balance of payment will be required.
• Proofs of your order will be made available to you for your approval.
• Final proof reading is the responsibility of the client. Any amendments should be marked clearly on each item, signed and dated. Your proofs should then be returned to us for correction.
• ‘Quills Wedding Stationery’ cannot be held responsible for gaining copyright permission for the use of hymns, poems, readings or other material used in your wedding stationery. This is solely the client’s responsibility. Please ensure that you have permission to use the material and in particular you indemnify ‘Quills Wedding Stationery’ against any action brought against it for breach of a third party’s copyright.
• All products remain the property of ‘Quills Wedding Stationery’ until full payment has been received and cleared.
• Nationwide orders will be sent via Royal Mail ‘recorded delivery’ or via a courier. A signature will be required to confirm receipt of delivery. Mainland UK Delivery charges for postage and packing are calculated by weight. A guide to the scale of charges is as follows: Orders up to 1kg - £7.50 per delivery
  Orders 1kg - 2kg - £10.00 per delivery
  Orders 2kg - 10kg - £25.00 per delivery
• Please be aware that delivery charges are per parcel and not necessarily per order. Table Plans incur a separate charge of £20.00 per delivery.
• Please contact us for delivery charges to UK Islands, Ireland and Scottish Offshore Islands.
• Clients may also collect their orders from ‘Quills Wedding Stationery’ free of charge.
• Once goods have been delivered, all risk of damage to or loss of product, become the clients responsibility. We will do our utmost to ensure that your Stationery arrives to you in perfect condition; however ‘Quills Wedding Stationery’ will not be held responsible for any damages once it leaves our Studio or during subsequent posting of individual items (i.e. when you post your invitations to your guests).
• The client shall upon delivery, examine the goods and shall promptly (but in any event within 7 working days of delivery) notify ‘Quills Wedding Stationery’ in writing of any apparent damage, defect or shortage. In default of such written notification, ‘Quills Wedding Stationery’ shall be deemed conclusively to have properly performed its obligations in relation to the purchase and sale of goods. If an error/fault is discovered, ‘Quills Wedding Stationery’ must receive the original incorrect/faulty stationery before the amendments are made. Postage will be reimbursed if the error is that of ‘Quills Wedding Stationery’.
• ‘Quills Wedding Stationery’ reserves the right to replace raw materials if they become unavailable.
• All stationery purchased from ‘Quills Wedding Stationery’ will have the website address on the back of the card. This is for copyright and branding purposes.
• Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied. This is not deemed as faulty.
• If product specifications from our suppliers change, we will endeavour to offer you an alternative of the same or better quality at the same price as your original order.
• If the client orders Wedding Stationery in stages we cannot guarantee continuity of design.
• Health and Safety: Please be aware that due to small parts in our Wedding Stationery, they are not suitable for young children.